We collect the details you choose to send us, basic technical information needed to operate the website, and your language preference. We use that information to run the site, respond to you, and protect our services.
1. Scope
This website privacy notice applies to the public Hivive website operated by Hivive Pty Ltd (ACN 672 184 002). It does not replace the separate Hivive Services Privacy Policy, which explains how information is handled in our point of sale software, apps, ordering services, admin portal, kiosks and related products.
A Hivive merchant may have its own privacy notice for information it collects from customers or staff. If your question relates to an order, loyalty account, booking or purchase with a particular business, contact that business first.
2. Information we collect
Information you provide
When you submit a contact or demo request, email us, call us or otherwise get in touch, we may collect your name, work email, phone number, business or venue name, areas of interest, and the contents of your message.
Information collected automatically
Our website and hosting systems may receive standard technical information such as your IP address, browser and device type, pages requested, date and time of access, referring page, and error or security logs.
Language preference
When you select a site language, we save that choice in your browser's local storage under hivive-language. This keeps the site in your preferred language on later visits. It is not used to identify you and can be removed through your browser settings.
3. How we use information
We may use website information to:
- respond to enquiries, arrange demonstrations and provide requested information;
- operate, secure, troubleshoot and improve the website;
- remember your selected language;
- understand interest in our products and communicate about relevant Hivive services where permitted; and
- comply with legal obligations and prevent fraud, misuse or security incidents.
If we send you optional marketing, you can unsubscribe using the instructions in the message or by contacting us.
5. Security and retention
We use reasonable technical and organisational safeguards designed to protect personal information from loss, misuse and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure.
We keep information only for as long as reasonably needed for the purposes described in this notice, including support, security, record-keeping and legal requirements. We then delete or de-identify it where reasonably practicable and lawful.
6. Your choices and rights
You may ask to access or correct personal information we hold about you. You may also ask a privacy question, withdraw a consent where processing relies on consent, or make a complaint. We may need to verify your identity before acting on a request, and exceptions under applicable law may apply.
You can control local storage and similar browser features through your browser settings. Blocking them may affect language selection or other site features.
7. Updates to this notice
We may update this notice when our website, practices or legal obligations change. We will post the revised notice here and update the effective date above. Material changes may also be communicated through an appropriate additional notice.
8. Contact us
For access, correction, privacy questions or complaints, contact:
Privacy Contact, Hivive Pty LtdACN 672 184 002
Email: [email protected]
Phone: +61 456 683 478
We will acknowledge and investigate privacy complaints within a reasonable time. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant regulator.