Turn everyday orders into loyal customers with a loyalty program that is simple to manage and easy to understand. With Hivive, you can choose how customers earn points, create rewards they actually want, and build stronger repeat-order habits over time.
How It Works
Choose how customers earn points
Hivive lets you set one earning model for each store based on the behaviour you want to encourage. Whether your goal is to increase spend, bring customers back more often, or promote selected items, your loyalty program can be shaped around the way your business works.
- Amount Spent: Reward customers when they reach a spend threshold.
- Visit Based: Give points for each qualifying visit.
- Item Based: Reward purchases of selected products.
- Menu Based: Reward purchases from selected menus.
Create rewards customers actually want
Once customers start collecting points, you can give them clear and valuable reasons to come back. Hivive supports flexible reward types, so you can match your offers to your margins, your menu, and your customer behaviour.
- Discount on Sale: Apply a reward across the full order.
- Discount on Menu Item: Offer rewards on selected menu categories.
- Discount on Item: Apply rewards to specific products.
- Free Item: Let customers redeem points for a free item.
Reward customers automatically
Points are awarded after a paid order based on your active loyalty setup. When a customer has enough points, eligible rewards can be redeemed at checkout, making the experience smooth for customers and simple for staff.
Why Loyalty Matters
A good loyalty program does more than hand out points. It helps create habits. It gives customers a reason to choose you again, spend more confidently, and feel rewarded for coming back.
- Encourage repeat orders with a clear customer incentive.
- Increase order value through spend-based rewards.
- Promote selected products and menus more effectively.
- Create a more engaging and rewarding customer experience.
- Reduce manual work with automated earning and redemption.
Built for Real Hospitality Businesses
Not every business wants the same loyalty strategy. Some want to reward total spend. Others want to drive repeat visits or push specific menu items. Hivive gives you the flexibility to build a loyalty program that fits your operation instead of forcing you into a one-size-fits-all setup.
A Simple Example
A customer places an order and earns points based on your store’s loyalty settings. On a future visit, those points can be redeemed for a discount or a free item. That simple cycle helps turn one-time buyers into regular customers and gives people a stronger reason to return.
Simple for Staff, Clear for Customers
The best loyalty programs feel effortless. Hivive helps you offer a loyalty experience that is easy to manage behind the scenes and easy for customers to understand at checkout. The result is a smoother experience, stronger retention, and more repeat business over time.